For a maximum of 8 people. Please contact us by phone at +46 (0)752-40 10 40 or e-mail at booking@petithotel.se when making reservations for groups of more than 8 people or if special consideration needs to be taken of allergies, handicaps, etc.
The terms and conditions apply to Petit Hotel and you as an individual or through another party when reaching an agreement with us according to the information outlined in the reservation confirmation. The agreement might apply to accommodation, transportation, purchase of other products or services or a combination of these as executed in the Citybreak system via Petit Hotel's website or call center. Petit Hotel's reservation organization is managed by Avisita Travel AB, CIN 556667-2068.
The reservation is binding for both Petit Hotel and you as soon as Petit Hotel has confirmed the reservation. You are obligated to check the reservation confirmation as soon as you receive it. You must call attention to any errors immediately. Significant promises made by reservation staff must be included in the reservation confirmation to be binding.
You must pay the entire reservation fee immediately upon making the reservation. Payment is made by credit card. Please note that some credit cards are not accepted. We are entitled to cancel your reservation if we do not receive your payment for some reason.
If you wish to pay by invoice, please call our call center at +46 (0)752-40 10 40.
You may cancel a reservation by phone to Petit Hotel's call center at +46 (0)752-40 10 40 or by e-mailing to booking@petithotel.se. Cancellation is not complete until you have received confirmation from us.
If you need to cancel your reservation at short notice after our regular hours, you can do so by contacting the hotel directly. You are required to inform us by phone or by e-mailing booking@petithotel.se within 7 days of cancelling. Refunds cannot be guaranteed when cancellation has been made directly to the hotel. If the reservation is for package tours involving several suppliers - such as for accommodation and transportation - cancellation may not be made to the hotel.
Room cancellations
Cancellations must be made by 6 p.m. on the day prior to arrival. Failing to arrive without a prior cancellation or where the reservation is cancelled after 6 p.m. on the day prior to scheduled arrival will result in you being charged for the first night. If the hotel has incurred any additional expenses resulting from your reservation, you will also be made liable for compensation.
Package Cancellations
Please note that special terms and conditions may apply when making package reservations. Unless otherwise specified, 6:00 p.m. the day before arrival applies.
Charges that have been incurred for changes, invoicing and reservations will not be refunded.
On the day of your arrival, your room is reserved until 6 p.m. You are required to inform the hotel in advance if you expect to arrive late. Otherwise there is a risk that your room will be made available to another customer.
SEK 150 incl. VAT per reservation and occasion.
You have the right to cancel your reservation if any aspect of your reservation, as outlined in your reservation confirmation, cannot be provided, and if no replacement arrangement of similar service with little noticeable difference can be made. You will receive a complete refund. However, a deduction will be made for any part of the reservation that you have already utilized. If an event or transport service included in the reservation is cancelled at short notice, a refund will be made for that service/event only. You are required to notify Petit Hotel of any complaints within 3 days of your arrival. You should report any problems that arise during your stay immediately. They should be reported directly to the hotel. You may not receive a refund after your stay if you neglected to report the problem during the time when you were a guest at the hotel. This is because the hotel must be given an opportunity to rectify your complaint. If you are still not satisfied with compensation, you should submit a written report to us within 30 days of departure to booking@petithotel.se or by post to Petit Hotel, c/o Avisita Travel AB, Box 70, 428 21 Kållered, Sweden.
If we are unable to reach an agreement, you can turn to the National Board for Consumer Complaints. The Board has an impartial chairman and representatives for tour operators and consumers.
When making payment, you consent to your personal data being processed by Petit Hotel. The reason for this is to facilitate customary administration procedures, to ensure that Petit Hotel has access to reliable documentation in case of any emergencies, to meet the conditions of our cancellation policies and to administer and handle potential damage to our property. The information may also be used to inform you of insurance and payment related services and offers. You may also be contacted for marketing purposes.
Accommodation and events may be transferred prior to the day of departure. Provided that the transport firm's terms and conditions allow such transfer, it must be notified regarding to whom the transport service voucher has been transferred.
The operator is freed of liability to pay damages and other sanctions in the event the trip cannot be made as a result of an obstacle outside the control of the operator or that the operator cannot reasonably have been expected to anticipate when entering the agreement and the consequences of which cannot reasonably have been avoided or overcome. The same applies even if the trip's suspension is caused by a party that was engaged by the operator or other party at an earlier stage.
We reserve the right to make changes due to circumstances that are beyond our control, such as changes made to prices and laws. All stated prices include VAT.
Avisita Travel AB has lodged security with the Legal, Financial and Administrative Services Agency according to the Travel Guarantees Act.